Frequently Asked Questions
To learn more about how to manage your account online, read through our frequently asked questions (FAQs).
How do I add/delete a vehicle on my account?
For a quick tutorial on how to add and delete vehicles from your account, click here.
Is it possible to update my vehicle online?
You can update your vehicle online by logging in and visiting the My Vehicles and Decals tab. However, if you are hoping to change your licence plate number, you will have to delete the vehicle and re-add it with the new licence plate number.
For a quick tutorial on how to update vehicles on your account, click here.
How do I change my account password?
Go to My Account login screen and click the link to reset your password. You will receive a link by email, which you can use to login and then change your password.
Please keep in mind it takes 3-5 minutes to receive your password reset email. If you click reset password twice, you will have to wait for the second password reset email to arrive.
Why haven’t I received my password reset email?
This email can take 3-5 minutes to arrive.
If you still haven't received it after some time, we may be experiencing higher than normal email requests. We recommend trying again later in the day. If the issue is urgent, please call TReO and a Customer Service Representative will be happy to help.
Why am I locked out of my account?
You might have forgotten your password, or maybe you're trying to login with the wrong email address.
If you've forgotten your password, go to My Account login screen and click the link to reset your password. You will receive a link by email which you can use to login and then change your password.
Please keep in mind that it takes 3-5 minutes to receive your password reset email. If you click reset password twice, you will have to wait for the second password reset email to arrive.
If you have changed your email address and can't access your account with your new one, please call TReO so we can update your account for you.
How do I add someone to my account?
Please call TReO and speak with a Customer Service Representative to authorize an additional user to your account. When you call you will need to have the person you are authorizing available on the line.
Privacy is important to us. To protect your information, we want to be sure we're speaking to the authorized account holder before adding anyone else to your account.
How can I add my spouse, child or other person’s vehicle to my account?
Please call TReO with the authorized owner of the vehicle on the phone in order to add the vehicle to your account.
Can I add a business vehicle to my personal account or vice versa?
Yes, if you are the registered owner of the vehicle you can add it to your account. If the vehicle is registered in the company's name, someone from the company with signing authority will have to call TReO and authorize you adding the vehicle to your personal account.
If you want to add a personal vehicle to a business account, you will again need to have someone from the company with signing authority to authorize the transfer.
How do I add a vehicle that is currently uninsured?
Unfortunately, you can't. Vehicles need to be insured in order for us to confirm ownership with ICBC.
How do I update my credit card information?
Login to your account and select Billing & Invoices. Under Payment Options, click Edit. You will need to update/re-enter all of your credit card information (card number, name on card, and expiry date), as the boxes are not pre-populated with existing information on file. This is a security measure to ensure no one but you can see your credit card information.
Can I create an account online without a payment method on file?
We encourage all customers to add a payment method on file for the ease and convenience of automatic billing. If you would prefer to register for an account without a payment method on file and manage this yourself every month, you can call or visit us to set this up.
How do I print copies of my invoices?
It's easy to view and print your invoices through your online TReO account. Just login and click on the Billing and Invoices tab. You can download your invoice as a PDF and print.
Did you know you can download your TReO invoice right into an Excel spreadsheet? Click here to learn how!
How do I close my account?
To close your TReO account you will need to call TReO and speak to a Customer Service Representative.