Frequently Asked Questions
To learn more about combined billing, read through our frequently asked questions (FAQs) on managing your Golden Ears tolls through your TReO account.
How do I read my combined bill?
- All of your monthly transactions are itemized by bridge and consolidated by car for quick and easy review. Each transaction is labeled by date, time, trip direction, vehicle classification and toll amount.
- You can easily identify multiple vehicles registered under your account by their assigned decal number. Each vehicle's monthly transactions will be separated by Port Mann and Golden Ears toll charges.
- On the Account Summary page, you will find the total of all your monthly transactions, which takes into account all Port Mann and Golden Ears toll charges. The charges are added together to give you your total amount due.
- A note about your total: because you are benefiting from the ease of combined billing, this total is given only for your reference; payment will take place automatically using the payment method you have on file with your TReO account.
- Read a more detailed breakdown of TReO's combined bill.
How do I view my Golden Ears Bridge transactions through my TReO account?
Simply login to your TReO account online and view your tolling history. Your Golden Ears Bridge transactions can be viewed separately or together with your Port Mann transactions.
With combined billing, do I continue to pay a different toll rate when crossing the Golden Ears Bridge?
Yes. Both bridges continue to have different toll rates and vehicle classifications. Visit the Golden Ears Bridge website for a listing of the rates and classifications.
Do TReO promotions and discounts apply to my Golden Ears tolls?
TReO's Port Mann Bridge promotions and discounts do not apply to your Golden Ears tolls. However, by having your TReO decal installed and a payment method on file, you will still qualify for Golden Ears' lowest transponder rate.
The Golden Ears Bridge is owned and operated by TransLink and the Port Mann Bridge by TI Corp, two separate authorities. TransLink will continue to run the Golden Ears Bridge, and that includes setting toll rates, discounts and determining exemptions.
What happens if I replaced my windshield or damaged my decal?
If you replaced your windshield or damaged your decal, you do not need to call TReO to cancel your old decal. Simply order a new decal online. Login to your account and select My Vehicles & Decals. Then click on the green box that says Request Decal.
The system will recognize that a replacement decal has been ordered for your vehicle, so you can continue travelling while you wait for your decal. However, once you receive your decal in the mail, you'll need to install it right away to continue receiving the lowest rates.
What happens if my new decal isn’t working or reading properly on the Golden Ears Bridge?
You'll need to pick up a new decal in person so you can install it right away and continue receiving the lowest rates.
Can I choose to receive a combined bill for only one of my vehicles within my account?
Because combined billing affects your entire account, it cannot be applied on an individual vehicle basis without first creating separate accounts. Simply set the individual vehicle up with a new TReO account and specify your account preferences.
What happens if I don’t pay my tolls?
You have 30 days to pay your combined bill from the date listed on your TReO statement - but because you already have a payment method attached to your account, you won't have to worry about making your payment on time. It is automatically processed for you every month.
If your payment method fails, however, and you do not update your account in time, you will no longer be eligible for combined billing, and will be responsible for paying your tolls by the due date. With combined billing discontinued, you will also receive separate invoices from both TReO and Quickpass until you pay any outstanding tolls and update your payment method online.
Learn more about accruing interest and what happens if your balance reaches more than $25 and has been outstanding for more than 90 days.
What if I don’t want to receive a combined bill?
If combined billing isn't for you, you can choose to keep your Golden Ears tolls separate through your Quickpass account and instead use a Golden Ears Bridge transponder. To do so, simply update your account preferences online or give us a call and we'll be happy to update your account for you.
A note about choosing separate bills: using a TReO decal without combined billing, means you will no longer be recognized as a TReO customer when crossing the Golden Ears Bridge. To keep your low transponder rate you will need to contact Quickpass and sign up for a transponder.
Why do I need to add a payment method to my TReO account?
Having a payment method on file and a TReO decal installed in your car makes managing your TReO account even easier. It's the simplest way to pay tolls and makes the systems on the Golden Ears and Port Mann Bridges more efficient, keeping operating costs low for both bridges.
What if I originally chose to keep separate bills, but now I want a combined bill?
Not a problem. You can easily switch back to a combined bill as long as you are registered with a TReO decal and have a payment method on file. To make the switch, update your account preferences online or give us a call.
If my vehicle is exempt on the Port Mann Bridge but not on the Golden Ears Bridge will I receive a combined bill?
TReO and Quickpass have different exemption rules, so if your vehicle is exempt on the Port Mann Bridge you will not be eligible to receive a combined bill. Learn more about TReO or Quickpass exemptions.
Who do I call if I want to dispute a Golden Ears Bridge transaction on my TReO bill?
If you have any concerns, please call TReO and a customer service representative will be happy to assist. We will look into any transactions you feel are incorrect, and if anything needs to be resolved with Golden Ears Bridge, we will help you through the process.
If you have any disputes for a Golden Ears Bridge transaction on a Quickpass bill, you will need to contact Quickpass to get that resolved.
Can I pay my combined bill through Quickpass?
Because your combined bill is managed through your TReO account, you'll need to pay TReO instead of Quickpass.